Privacy Policy

Last updated: 1 June 2025

Introduction

Sharanam ("we," "our," or "us") operates the Sharanam mobile application (the "App"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using Sharanam, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access the App.

Information We Collect

Personal Information

We may collect the following personal information:

  • Phone Number: Required for OTP-based authentication to create and secure your account.

Automatically Collected Information

When you use the App, we may automatically collect:

  • Device type and operating system version
  • App usage data and interaction patterns
  • IP address (for security and fraud prevention)
  • Crash reports and performance diagnostics

How We Use Your Information

We use the information we collect to:

  • Authenticate your identity via OTP verification
  • Provide and maintain the App's services
  • Manage your account and subscription
  • Stream audio content securely
  • Send you important notifications about the service
  • Improve the App's performance and user experience
  • Detect and prevent fraud or unauthorized access

Data Storage & Security

Your data is stored securely on our servers. We implement industry-standard security measures including:

  • JWT-based authentication with token rotation
  • Encrypted data transmission (HTTPS/TLS)
  • Session management with a maximum of 5 concurrent devices
  • Automatic token expiry and renewal mechanisms

Third-Party Services

We may use the following third-party services:

  • 2Factor.in: For OTP delivery via SMS in India
  • Google Play / Apple App Store: For in-app purchases and subscription management

These third parties have their own privacy policies governing the use of your information.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. You may request deletion of your data at any time by visiting our Data Deletion page.

Children's Privacy

Our App does not target children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data processing
  • Lodge a complaint with a data protection authority

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: sharanamapp@gmail.com